At Glosaas Ventures Limited, we specialize in the delivery of professional services, digital goods, and technology-enabled solutions. Our “delivery” refers to the provision of these services, the activation of accounts, the completion of documentation, and the granting of access to digital platforms, rather than the shipment of physical products.
This policy outlines how our services are delivered to you.
1. Nature of Services and Delivery Methods
Given the digital and consultative nature of our offerings, delivery is typically instant or phased, depending on the service purchased.
| Service Category | Delivery Method | Estimated Completion Time |
| Digital Services (Virtual Phone Number, Merchant Account Setup, Software Access) | Digital Activation & Credentials. Delivered via email or through a secure client portal. | 1–3 Business Days (After initial setup and verification is complete). |
| Consulting & Strategy (IT Consulting, Digital Marketing Strategy) | Documentation & Meetings. Delivered via scheduled online meetings, secure file transfer, and comprehensive reports (PDF/Digital format). | Project-Specific (Defined in the Service Agreement). |
| Corporate Services (Company Formation, Registered Office) | Official Documentation & Compliance. Delivered via email, courier (for official certificates), and confirmation in our client portal. | 3–10 Business Days (Subject to government registry processing times). |
| Marketing Campaign Management (SEO, SEA, Email Marketing) | Service Commencement. Delivery starts with the activation of accounts, deployment of tracking, and the launch of the first campaign phase. | Immediate Commencement following strategic approval and platform setup. |
2. Delivery of Digital Credentials and Access
For services requiring login access (e.g., Virtual Phone Number, Merchant Account portal), the following applies:
- Email Notification: You will receive a notification email containing all necessary credentials, links, and detailed instructions once the service is active.
- Security: All sensitive data is transmitted via secure, encrypted channels. We advise clients to change default passwords immediately upon first login.
- Timeframe: Digital delivery is typically completed within the timeframe specified in your purchase agreement, following successful payment and necessary identity verification checks.
3. Document and Report Delivery
- Format: Unless otherwise specified, all reports, contracts, and strategic documents are delivered in a universally accessible digital format (e.g., PDF).
- Method: Delivery is handled through our secure Client Portal or via encrypted email to the official contact email address provided during client onboarding.
- Physical Delivery (Corporate Documents): Where original physical documentation (e.g., Official Company Certificate of Incorporation) is required, we use reliable, tracked courier services. Tracking details will be provided upon dispatch.
4. Client Responsibilities for Delivery
To ensure timely delivery, the client is responsible for:
- Accurate Information: Providing accurate and complete information required for service activation (e.g., address for company formation, verification documents). Delays caused by incomplete information are outside our control.
- Accessibility: Ensuring the designated contact email address is active and regularly monitored.
- Verification: Cooperating promptly with any necessary identity or business verification processes required by regulatory bodies or payment providers.
5. Delays and Exceptions
While we strive for prompt service delivery, timelines can be affected by factors outside of our direct control, including:
- Government or regulatory body processing times (especially for Company Formation).
- Delays in client-side information provision or document sign-off.
- Third-party platform service interruptions (e.g., merchant account provider downtime).
In the event of a material delay, Glosaas Ventures Limited will communicate the reason for the delay and provide a revised estimated completion date immediately.
For questions regarding the delivery status of your specific service, please contact your Glosaas Ventures Limited account manager or our support team.