Refund Policy for Glosaas Ventures Limited
At Glosaas Ventures Limited, we are committed to client satisfaction and the high quality of our professional services. Given the nature of our business—providing non-tangible, customized, and time-sensitive digital, consultative, and corporate compliance services—our refund policy is structured to be fair while reflecting the work and regulatory costs incurred immediately upon service commencement.
1. General Policy and Scope
This Refund Policy applies to all services offered by Glosaas Ventures Limited, including but not limited to IT Consulting, Digital Marketing, Company Formation, and Virtual Services.
- Non-Refundable Services: Due to the immediate allocation of resources, commitment to third parties (such as government registries or payment processors), and initiation of bespoke work, most of our services are considered non-refundable once the process has begun.
- Refund Eligibility: Refunds are considered only under specific, limited conditions as outlined below.
2. Refund Eligibility by Service Type
| Service Category | Refund Status | Conditions for Potential Refund |
| Company Formation | Non-Refundable after submission. | A full refund is available only if the application has not yet been submitted to the relevant government authority. Once submitted, all government fees and our administrative costs are non-recoverable. |
| Consulting & Strategy | Partially Refundable. | If a consulting project is terminated before the start of scheduled sessions or the delivery of the initial report, a refund minus a cancellation fee (to cover preparation work) may be granted. No refund is offered after delivery of the initial strategy or commencement of implementation work. |
| Digital Marketing (SEO/PPC/Email) | Non-Refundable after activation. | Refunds are not available for campaign management fees once the campaign setup, keyword research, or advertising spend has commenced or been reserved. |
| Virtual Services (Registered Office, Virtual Phone Number) | Non-Refundable after setup. | A refund for the service fee is available only if the account cannot be activated due to a technical failure on our part. We cannot refund service time already elapsed. |
| Merchant Account Services | Non-Refundable. | Refund is not possible for application or setup fees, as these cover the underwriting process and integration costs incurred by third-party processors. |
3. Process for Requesting a Refund
- Submit Request: All refund requests must be submitted in writing via email to your assigned Account Manager or to support@glosaas.com within 7 days of the purchase date.
- Provide Details: The request must include your full name, company name, invoice number, the specific service purchased, and a detailed reason for the refund request.
- Review: Glosaas Ventures Limited will review your request against the eligibility criteria above and verify the stage of service completion.
- Decision: We will notify you of the approval or rejection of your refund request within 10 business days of receiving the written request.
4. Approved Refunds
- Deductions: Any approved refund will be issued minus non-recoverable costs, including third-party fees, government charges, and a reasonable administrative fee for work already performed.
- Method: Refunds will be processed back to the original method of payment (credit card, bank account) used for the purchase.
- Timeline: Please allow 15–20 business days for the refund to be processed and funds to appear in your account, depending on your bank’s processing times.
We encourage all clients to carefully review the service scope and terms of the specific service agreement before making a purchase. If you have any questions about this policy, please contact our support team before engaging our services.